Douglas B
I was excited to stay here and planning a positive review. But a few things in particular have led me to unfortunately have to affirm this is barely a 3 Star experience. ||First and foremost YOU NEED TO TRAIN YOUR FRONT DESK STAFF. I've experienced more hospitality at an airport Best Western. ||I was better trained working retail and in restaurants part-time than these people were. You walk in to check-in with no greeting. The staff stares at you dead-eyed. No smile. No hello. This continued the entire stay - while the cleaning staff and restaurant staff were wonderful (truly, they're great), it seems management has not even discussed the basics of hospitality with the front desk staff who, ironically, are the direct point of contact for guests. We did not receive a single "good morning" or "hello," just silence. Two staff members in particular behaved as if we were greatly inconveniencing them by checking in or asking for recommendations nearby (we were tossed a pamphlet with restaurants on it, no personal touch whatsoever). This continued throughout our entire stay - not a smile, not a greeting, not an inquiry into how our stay was going. Even more alarming was that when we brought this up to the rest of the staff - they all agreed with us and told us to complain! I'm sure they are losing out on tips due to the obscene lack of hospitality at the front desk. ||Let's get to the hotel itself- it's nice, and the interior design is stunning, but it's not worth the money. One main building is separated by a very ugly driveway from the restaurant and Church venue. In this brick driveway they had often set up wedding events with cheap plastic chairs. When there was no event, there is zero seating. The only common space is indoors on the 3rd floor, where there is no service, not even a functioning water station. In addition to this, there's no room service which is strange considering there's a restaurant on the property - not even a limited menu is offered, you can't even order a Coke. ||On to the restaurant - it's the only reason to stay here. The food is phenomenal, the staff warm and welcoming, the space serene. It makes me wonder if it is under different management altogether. My recommendation - visit New Orleans and make The Elysian Bar a must-visit spot on your itinerary, but don't stay here. ||TLDR: it's all style, no substance at Hotel Peter and Paul. They seem to have forgotten that a good hotel is all about a warm and welcoming hospitality experience. The front desk staff is in desperate need of training.
